Placing a large order? Call 800-881-4631 for one of our Gifting Consultants!
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Placing a large order? Call 800-881-4631 for one of our Gifting Consultants!


Customer Service

Can I place an order over the telephone?

Yes! We are happy to take your order over the phone. Please call 1(800)881-4631 Mon-Fri 9-5 PST.

What are your customer service hours on the weekend?

We will prompty respond to all emails sent over the weekend on the following Monday.

When is customer service available during the week?

We respond to all email inquiries within 24 hours. Or call us at 1(800)881-4631 between 9am and 5pm PST Monday-Friday.

*During the month of December, help will be available until 7pm PST.


There was no gift message with my order. Who is it from?

Please email us at with your order number and we will make every attempt to identify the sender.

How can I place an order and send it later?

During checkout there is an option to pick a future delivery date for your gift. Simply select the date you would like your package to be shipped, and you will be offered with the selected shipping options.

When will I get my package tracking information?

On the same day your order ships, tracking information is sent to the e-mail address provided. If you placed your order by noon PST, you will receive your tracking information towards the end of the same day. If you placed your order after noon PST, you will receive your tracking information towards the end of the next day. If you need help tracking your package please e-mail us.

Can I ship gifts to a foreign address or an APO/FPO destination?

Due to customs requirements we are unable to ship to foreign/APO/FPO addresses at this time.

Can I send gifts to Alaska and Hawaii?

Yes, but there are extra fees. Please see our shipping rates for AK (Alaska) and HI (Hawaii)

How quickly can a gift be delivered?

All orders received by noon PST M-F are shipped the same day. We offer overnight delivery throughout the continental U.S. All orders shipped to California are expected to arrive in 1-2 business days. For quotes please call us at 1-800-881-4631.

How can I be sure that my gift will arrive before the holidays?

Please see our Holiday Shipping Schedule.

Will my gift arrive on time?

All gifts are shipped from our distribution center near San Francisco, California. For ground shipping please see the days in transit map and plan accordingly for your gift to arrive when you'd like it to.

Freshness Guarantee

Do you ship fruit baskets over the weekend?

If you are ordering on a Friday, we prefer to wait and ship out your order on the following Monday to ensure freshness. If you are ordering on a Friday, please let us know if you need Priority Saturday Overnight shipping so it arrives before the following week.

How can I be sure that the fruit basket I ordered does not spoil?

We prepare our fruit baskets fresh each day, and require them to be sent Next Day or Two Day Air. 

* Due to warm weather during the summer season, we cannot guarantee the freshness of any fruit baskets ordered with shipping selected beyond overnight.

Order Cancellations and Returns

How is my refund issued?

Refunds are issued to the credit card used to make the purchase. Refunds generally take 5-7 business days for your credit card to process. We will notify you when your refund has been issued.

What If I sent it to the incorrect addresses?

Please contact us immediatley when you recognize the address is incorrect, and we can update it before it ships out. All Items already shipped to an incorrect address are the purchasers responsibility. 

I want to re-route my package, how much is the fee?

Re-routes are subject to a $12 carrier re-route fee. Contact us at about rerouting your gift.

Can I return an item I received?

Yes, all requests for returned items are subject to $15 carrier return fee.

How do I cancel an order?

If your order has already been shipped or is delivered, we are unable to cancel it. If your order is for a future delivery date, please contact us at Please include your order # and we will do everything we can to help you.

Is it too late to cancel an order?

We will accommodate all canceled orders so long as the item has not shipped from our warehouse. Please contact us directly at to request a cancelation.

Our Products

Are the bows handmade?

YES! All of our bows are hand made and tied. 

If the baskets are pre-made, what's the shelf life cycle for these baskets?

The shelf life varies depending upon the products but is generally 3-6 months. On most items we turn our inventory in 30 days.

Are the baskets made to order or are they already pre-made and ready for shipment for your drop ship program?

Baskets with perishable products (fruit and fresh cheese) are made to order. We maintain stock on our best selling items.

How do I write a review of one of your products?

You can e-mail a product review to We love to hear feedback about our products and our service.

Do you make product substitutions?

Yes. Substitutions may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery

Can you buy any of the products in your gift baskets individually?

Yes. Some of the products found in the gifts can be purchased individually, by the case. Please email to inquire about which products you are interested in and pricing.

Do you have any gluten-free products?

At the moment, we are currently out of stock of our Gluten Free Gift Baskets. Please email us a request, and we will get back to you on when you can expect it to be back in stock!

What kind of kosher certifications do your products have?

Our suppliers use a number of different certifying agencies. See this link to view our list of symbols and the suppliers who use them.

Are your Kosher gift baskets certified?

We offer a number of different gift baskets that contain only Kosher certified products. You can find them in our Kosher Gift Baskets Category.

Can we receive a picture of how a basket looks before shipment?

Yes! Please contact before or at the time of your order about getting pictures before shipment.

Placing an Order

Can I order over the telephone?

Yes. We are happy to take your order over the phone. Please call (800) 881-4631, Mon-Fri 9-5 Pacific

When will I get my tracking information?

Tracking is emailed daily at the close of each business day.

When will I get my Order Confirmation?

Upon completion of your order, you will receive a confirmation email. Please add to your address book to help keep our emails from your spam box! If you do not receive this confirmation email, please call us at 1(800)881-4631

Can I place order now for future shipments?

If you would like to choose a future delivery date for your order you can do so at checkout. Please enter the desired arrival date in the calendar. Remember: we do not deliver on Saturdays and Sundays. Unless Overnight Saturday Delivery is your selected shipping method.

How do I make changes to my order?

Once your order is completed, you may not make changes to it online. To make changes to your order or shipping address after completion, email us as soon as possible at with the order number and the changes that you would like to be made and we will do our best to accommodate your request. Changes cannot be made after items have shipped.

When will my order ship?

Orders placed on our site before 1pm PST will ship the same day unless otherwise specified at checkout.

Is it safe for me to use my credit card online?

Yes. Our ordering system uses state-of-the-art data encryption so that your personal information will never be viewed by any unauthorized individuals. 

Which Credit cards do you accept?

We accept most major credit cards, including American Express, Visa, Diners Club, Discover, MasterCard.

Will I be charged Sales Tax?

If you are ordering a gift with wine or non-food items shipping in the state of California, there will be a sales tax included to those items.

Can I order Items going to multiple addresses?

Yes, our easy to use multiple address shipping tool makes the process a breeze for customers with an account. Simply log into your account or create an account, add the items that you would like to purchase to your cart, and check out. Select or enter the addresses that you would like each item to go to and choose a delivery date and shipping method for each.

How do I place an order?

Log into your account at Select the items that you want to purchase and follow the instructions for checking out It's that easy! We highly recommend providing a contact number to the recipient to avoid delays in shipping.

Quality Guarantee

What is our Quality Guarantee?

We have a 100% satisfaction guarantee and if our gift does not meet your standards, please email us at and we will work to remedy the problem with either a replacement gift, items or a refund/credit.

Shipping and Packaging

I am shipping this as a gift, is there price info included in the shipping box?

No, there is no price information included on your gift. 

When might there be a delay in shipping?

All transit times are estimates. We will do our best to work with the shipping company to ensure that your gift arrives on time, we cannot be responsible for delays in shipping due to weather delays or other unforseen reasons.

What are your shipping method options?

Our shipping method options include: Ground (1-5 business days), 3-Day, 2-Day, Standard overnight (no weekend delivery), and Priority Saturday overnight. Please see the US shipping map for state wide specifics.

What shipping account do you use?

All items shipping under our account ship via Fed Ex or UPS. Packages shipping within California ship via GSO and generally arrive the next business day.

Can I ship to a PO Box?

No. We require a physical address for shipping our gifts to ensure that they arrive in excellent condition.

Where do you ship?

We ship to all 50 US states. Please see Shipping page for additional information

Wine Shipments

What states can I NOT ship wine to?

Due to various state regulations, gift baskets containing wine may NOT be shipped to these following states: Alabama, Arkansas, Delaware, Kentucky, Mississippi, Oklahoma, Pennsylvania, South Dakota, and Utah.

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